Debt Collection Services
Personalised debt collection solutions to tackle late payment and improve customer relations.
Coface are experts in commercial debt collection, with unmatched experience in this field. We are an international company with the resources to meet the debt collection needs of any size of organisation - yet we are not so large as to be impersonal or unresponsive. Our approach is always to discover your needs - both immediate and longer term - and to design a customised solution.
Debt collection
Defaulting accounts are handed over to experienced telephone debt collectors, under the supervision of a manager dedicated to your account. Our discreet and professional debt collection team collect cash on your behalf, either in our name or yours, on a confidential basis. Procedures can be matched to your existing software and/or linked to our advanced in-house systems. We have a performance-related fee structure and can target results to meet financial goals. Special assistance is available for peak or unusual workloads and full progress reports are provided. Legal action for debt recovery can be undertaken when necessary.
"I wanted to express my thanks for the effort Coface made to collect all the outstanding payments and also release some extra invoices that were not actually due. Due to your efforts and other collections made by Rotork, we managed to exceed our target by more than £1,000,000 - which in our interim accounting month was fantastic. Your member of staff that worked with us was extremely pleasant as well as being competent and professional - we managed a 98% success rate."
Chris Franklin, Group Credit Controller at Rotork
For a complete overview of Coface's Collections services, please refer to the Collections Services Brochure
International debt recovery service
We have a multi-lingual team in-house who are trained and experienced in export debt collection. Our policy is to ensure that your receivables are managed and pursued by experienced debt collectors who understand the local cultural and market conditions and are fluent in the customer's language as this makes the process of overseas debt collection seamless. As part of an international group, we also have access to a network of debt recovery partners who employ the same proactive and professional approach.
To know more, please read the brief descriptions below and then click on the service that best meets your needs.
A highly flexible product ideal for start-ups and growing businesses who wish to source a combination of either debt collection and/or credit report services.
A customised debt recovery service to suit your specific business needs in terms of the type of accounts you need collecting e.g. high-volume, low-value non-strategic accounts.
Ideal for companies who wish to assist their credit management function by outsourcing their debt collection process.
Ideal for businesses which trade overseas and want to outsource the collection of their overdue accounts by using our international Debt Collection service.
A fully-tailored outsourced receivables management programme designed to provide your business with a complete credit management solution.
